Every organization and team is unique. We prefer to start each engagement with a discussion of your desired outcomes and current practices, but here’s a partial list of services we’ve offered previous clients.
Please contact us for more information on these services, or to discuss a customized solution for your specific needs.
Jobs-to-be-Done Research Sprint & Training
Based on the Jobs Theory popularized by Harvard Business School professor and author Clayton Christensen, these week-long research sprints can either help your team with marketing and positioning your existing offerings, or identifying new products to bring to market.
These in-depth customer interviews uncover what progress your customers are trying to make when they hire your product, so you can develop insights into how best to help them succeed.
These fast-paced workshops guide your team from problem discovery to solution generation, prototyping and customer testing in just one week.
Design Sprints work best when approaching customer-facing problems, but can be applied whenever a team is grappling with the best way to approach a problem and isn’t sure how to get started.
For more information on the Design Sprint process, you can refer to Jake Knapp’s book Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days.
Collaborative Workshops (Prioritization, Ideation, Decision-Making)
Looking to shake up how ideas are generated and decisions are made across your organization? Collaborative workshops can energize your team and build alignment.
Whatever your business objective, we can design and facilitate an engaging workshop to achieve it.
Frameplay offers workshop facilitation services either in person or remotely using the Conteneo weave platform.
Innovation Program Development
Don’t want to rely on external consultants forever? (We don’t blame you!)
We can work with you to design and implement your own internal innovation program.
We will start with an assessment using our Frameplay Innovation Readiness Model (FIRM) to establish your goals and capabilities, and then develop a plan that’s realistic and actionable. We are also available for ongoing program support and training.
Outsourced Customer Research or Product Strategy
Maybe your team is spread too thin, or they’re focused on execution rather than exploration work. We’ve got you covered.
Our experts have years of experience designing and conducting customer research studies, and we can supplement your existing ux or product team.
Need help after the research is complete? We also offer strategic consulting to help you leverage your research insights.
Easier, Faster Recruitment for Customer and User Research
Get our free ebook with 10 methods to recruit for customer research - updated for 2017!